EVENT-VENUE-MANAGEMENT5 MIN READ
Push back on an impossible room flip without saying no flat
Use BATNA thinking to respond to an impossible client request with options and tradeoffs.
Marina M Client event director L Limit I Interest O Options Impossible flip 20 sec The moment The client asks for an 18-minute theater-to-banquet flip. Your safe alternative is 31 minutes or a staged reception. A yes creates operational debt; a flat no creates relationship debt. 18m client ask 31m safe record
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