Disclose the consultative glance
Choose a line that keeps rapport while checking notes in a sales discovery call.
Sofia must preserve confidence while checking a critical note. The client reads the note glance as uncertainty. You look unsure. fromTop Sofia needs a confidence-preserving line. fromBottom I am checking the rollout date so I do not guess. Give me two seconds. Strong. It frames the glance as precision in service of the client. No, I know it. I just have a lot of notes open. Defensive. It keeps the client focused on Sofia's confidence instead of the shared fact. Let us move past dates and talk strategy. Avoidant. It dodges the client's concern and weakens trust. I am usually…
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