Use Five Whys without blaming the volunteer
Apply Five Whys to find a market operations root cause without turning it into blame.
The move: ask why the wrong action was easy. Five Whys is not interrogation. It is structured curiosity. Start with a specific problem: 'ADA aisle cones were six feet too narrow at 8:00.' Then ask why in a way that looks for conditions: instructions, materials, timing, layout, handoff, measurement, training, or ownership. Bad why 'Why did Sam place cones wrong?' This points at a person and invites defensiveness. Better why 'Why did the cone placement look correct from Sam's setup instructions?' This points at the information and cues Sam used. Better root cause 'The setup map had old curb landmarks…
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