Recall Kano need types and use them to sequence apparel retail experience work.
Must-have vs. delighter: what is the difference? Sequence call A delighter is not a substitute for a must-have. The surprise styling gift will make customers forgive the pickup wait. Pickup wait time is averaging 11 minutes during lunch. Your line The gift can delight, but pickup reliability is a must-have. Let's fix the wait first, then use the gift where it adds memory instead of apology. Using delight as compensation for a broken basic teaches the customer that the core promise is unreliable. It honors the delighter while protecting the sequence. What is a performance need in apparel retail? A…
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