SBI lines for fast floor coaching
Use quick SBI reference cards to form specific coaching feedback on the sales floor.
What are the three SBI slots? Situation, Behavior, Impact. Situation anchors the moment, Behavior names what was observed, and Impact explains why it mattered. Which coaching line is stronger? Vague vs. SBI The stronger line is observable and tied to a customer impact. I do not have time for a full feedback conversation during peak. You need to correct a service behavior without pulling the associate off the floor for long. Your line Use one SBI sentence now and schedule practice later: 'At cash wrap just now, I heard you skip the loyalty benefit. The impact is customers miss value…
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