Sort retail experience features by customer need

Sort each apparel retail feature into the Kano need type it best represents. Must-have basics Performance needs Delighters Accurate stock status for click-and-collect orders Clean fitting room with working hooks and mirror lighting Correct price scans at checkout and online pickup Faster alterations turnaround from five days to two days More accurate fit guidance by body shape and fabric stretch Shorter pickup wait time during lunch-hour rush Stylist pre-pulls a complete outfit for a loyalty appointment Handwritten care card for a premium leather purchase Surprise same-day monogramming during a launch event

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