Turn a Drive-By Critique into SBI
Convert a vague critique into Situation-Behavior-Impact plus a next action.
What changes when a hallway critique becomes an SBI micro-loop? Before: "You need to be more concise." After: "In the budget question, background came before the number; lead with the number next time." Situation appeared. "In the budget question" tells Jamal which moment to replay. Behavior replaced the label. The issue is not "concise as a person"; it is background before the answer. Impact tied it to the work. The CFO lost the follow-up, so the feedback is about decision quality, not style preference. Next action closed the loop. Lead with the number, then add context only if asked. Make…
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