Choose the First Repair Line
Open a corrective moment with care and specificity instead of apology-heavy hedging.
Mateo needs to address Lina before the client joins. Which first line keeps care visible and challenge direct? The prep meeting ended two minutes ago. Lina, quick reset before the client joins. fromBottom Ana stopped sharing after being interrupted twice. I want the client prep to use Ana's risk data. fromTop The next sentence decides whether this becomes useful or personal. "You were really dismissive in there, and I need you to fix it." This jumps to a trait label. It may be direct, but it makes care invisible and skips the specific behavior. "In the last ten minutes, Ana…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in