Spot the Judgment Hiding as Feedback
Distinguish observable behavior from judgment language in a feedback moment.
The manager says, "Your update was sloppy, and it confused the room." Find the part that makes the feedback least actionable. The manager's frustrated expression Tone matters, but the biggest problem is the wording. The receiver needs a behavior to change. The judgment word "sloppy" in the spoken feedback Correct. "Sloppy" is a character-coded judgment. Replace it with the observable miss: the close date changed without the risk reason. The forecast board behind the team The board is the work context. The feedback should use it to name the specific behavior, not avoid it. The quiet teammates watching the exchange…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in