Convert one observed miss into a feedback loop with a check and reinforcement.
A customer summary is missing the risk field. The field drives escalation priority, and the teammate will send another summary today. Observe -> Nudge -> Check -> Reinforce. The common trap is silent fixing: you add the risk field yourself, the customer gets a cleaner summary, and the teammate never learns which behavior mattered. Observe with SBI "In the Acme summary, the risk field was blank, so the escalation owner could not decide priority." The behavior is specific and the impact explains why the field matters. Nudge one behavior "For the next summary today, fill risk even if it is…
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