Praise That Teaches in the Moment
Use SBI to give immediate positive feedback that teaches a repeatable behavior.
Which recognition line should Hana's manager say before the incident review ends? Hana resists guessing root cause. I do not know yet; I am checking the logs before we declare root cause. fromTop The room shifts from guessing to checking. Good pause. Let us verify before we patch. fromBottom The praise can teach the whole team what to repeat. "Great job today, Hana. Really strong presence." Warm, but generic. It does not tell Hana or the team which behavior protected the incident response. "In the review, saying you were checking logs before declaring root cause slowed us down and prevented…
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