Run a Five Whys callback review
Build a Five Whys chain that ends in a concrete countermeasure for a fence callback.
A vinyl gate latch misses the receiver two weeks after installation, causing a second customer visit. Five Whys: symptom -> cause chain -> fixable process countermeasure The common trap is stopping at soil moved or installer rushed, which may describe the event but does not create a repeatable prevention step. Why 1 Why did the latch miss the receiver? The latch post shifted enough that the receiver no longer aligned. Start with the observed condition, not a person or attitude. Why 2 Why did the post alignment depend on later adjustment? The latch post was set before final gate hardware…
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