Walk from leaning gate to root cause
Run a Five Whys callback review that ends in a process fix, not a blame statement.
The callback A double gate rubs ten days after installation, and the crew is already defending the original work. A repair without root cause is just a pause before the next callback. Root cause discipline Ask why until the answer becomes fixable Five Whys turns a defect from a blame event into a process-improvement lead. Stop at person Installer rushed. A rule, check, or escalation path changes. The useful root cause is the one your company can prevent next time. 01 Symptom 02 Evidence 03 Process First why The customer video shows the latch side scraping the stop.
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in