Turn callbacks into a learning loop
Apply PDCA to one recurring fence callback so the fix becomes part of the operating process.
The move: fix the process, not just the punch item. PDCA keeps improvement small enough to run and concrete enough to measure. It prevents two common contractor mistakes: overreacting with a big new rule nobody follows, or underreacting by repairing the job and moving on. Plan: define the defect and the test Name the callback tightly. Dragging gate within 30 days is better than quality problems. Then choose one process change: a final swing test, a post-depth photo, a hinge fastener standard, or a supervisor signoff for wide gates. Do: test on a small batch Run the change on a…
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