Ask about AR aging without sounding accusatory

Marcus Lee ML Target controller 1 Observe 2 Cause 3 Evidence Receivables call 30 sec Defensive start Over-90-day AR rose from USD 1.1 million to USD 3.8 million. Marcus says it is normal before you ask the first question. If the call turns defensive, you may miss whether the issue is timing, dispute, or bad debt. Root-cause questioning 60 sec Fact -> change -> process -> evidence Neutral Five-Whys style inquiry

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