Score the support assistant options
Apply a weighted decision matrix to select an initial architecture for a support assistant.
Choose the first architecture for a customer support assistant. The bot must answer from current help-center content, cite sources for policy claims, and follow a short approved answer structure. The team has only 70 approved rewrites, so training data is promising but thin. Weighted decision matrix: criteria first, options second, staged decision third The common shortcut is to ask which technology is best in general. That skips the criteria that make one option better for this workflow and can lead to training a model before source freshness is controlled. Criteria List the criteria and weights: freshness 5, citation 5, response…
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