Turn a cold greeting into a warm one
Explain why a first greeting lands differently after small warmth and competence changes.
A client arrives for the first implementation kickoff. What changes turn the first greeting from cold to confident? Before: the visitor is present, but not visibly expected. After: the client is greeted by name and shown the next step. Name and role: Using the client's name turns a generic welcome into evidence they were expected. Open attention: Looking up and pausing other work prevents the first slice from becoming "we are interrupting them." Next step: Naming who is coming and what happens first adds competence to warmth. Room readiness: Visible preparation creates a positive halo before the kickoff content begins.…
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