Sort amenities by what members expect

Sort each club feature by the Kano role it most likely plays for members. Basic expectation Performance driver Delight feature Clean showers with reliable hot water Accurate billing and fast correction of errors Strength and cardio equipment repaired quickly More class options at peak evening times Surprise recovery workshop with a local physio Guest DJ ride for a Friday theme class basic performance delight expected surprising Trap Using delight to distract from a broken basic.

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