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FITNESS-CLUB-MANAGEMENT5 MIN READ

Sort roles in a closing-shift incident

Classify incident roles so a closing-shift problem has one owner and clear support.

A member reports a locker theft at closing. Sort each role by its clearest incident responsibility. Accountable Responsible Consulted Informed Duty manager owns the incident response and next decision Front desk collects the written report and supports the member Floor staff checks nearby areas for misplaced belongings Security vendor advises on camera and access-log procedure General manager receives the incident summary and escalation status Cleaning lead is updated if locker room access needs to pause accountable responsible consulted informed A R C

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