Fuel exception battlecard
Use a fact-first response when a fuel exception creates pressure for immediate blame.
A fuel card transaction appears above tank capacity, off route, or wrong product type. This looks like misuse. Call the driver now so they know we are watching. I will move fast, but in sequence: verify the vehicle and receipt, test legitimate causes like rental substitution or station coding, then contact the driver with the facts and a question. The response protects control without making the first anomaly a verdict. It follows root-cause discipline and keeps accountability tied to evidence. Do not delay if there is active fraud risk; freeze the card while verifying if exposure is ongoing. Do not…
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