Use Pareto analysis to identify the highest-leverage complaint category for improvement.
Mina has 126 May complaints across eight categories: loose cap/leaker 52, dented can 21, flat taste 17, missing date code 12, crushed carton 9, short fill 7, wrong flavor 5, other 3. Pareto: order categories by frequency, calculate cumulative contribution, then focus the first improvement on the category that drives the largest share of outcomes. The team wants to discuss the strangest complaint first, even though the repeated leaker category is creating the largest total customer impact. Clean categories Separate packaging complaints into actionable categories: loose cap/leaker, dented can, crushed carton, missing date code. Pareto only works when categories point…
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