FRANCHISE-MANAGEMENT5 MIN READ
Hold the brand-standard line without making it personal
Use SBI to discuss a brand-standard violation with a defensive franchisee.
Alina A single-unit franchisee S Situation B Behavior I Impact Brand line 20 sec Menu-board dispute Alina used local printouts instead of approved menu boards. The bundle sold well, but compliance failed. The business intent may be good. The method still creates system risk. +7% weekend lunch sales 0 approved claims
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