Decision-rights cards for franchise support
Choose the right decision-rights tool for common franchise support situations.
A franchisee asks for a menu exception and five departments comment, but no one decides. RACI clarifies recurring responsibilities; RAPID clarifies a discrete decision path. Sofia used RACI for weekly local marketing approvals and RAPID for a one-off menu exception. The fastest way to reduce decision drama is to name who decides before everyone weighs in. Choose one stuck franchise support decision and name the single Decide or Accountable owner today. Use RACI or RAPID? Use RACI for a process; use RAPID for a decision. Everyone needs to sign off before we answer the franchisee. Your line Everyone may need…
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