Escalate underperformance without skipping readiness
Match franchisee support, coaching, or escalation to competence and commitment signals.
Same miss, different cause A fourth labor miss looks like noncompliance until you see the owner is newly multi-unit and still using single-store habits. Escalation that ignores readiness can punish the wrong problem. Situational Leadership Match direction and support to readiness Diagnose competence and commitment for the specific task, then choose direction, coaching, support, or consequences. Metric miss Same response for every operator The response feels firm and fair because it fits the real gap. Underperformance is a signal to diagnose before you escalate. 01 Diagnose 02 Fit 03 Try Diagnose readiness Competence vs commitment
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