FRANCHISE-MANAGEMENT5 MIN READ
De-escalate a fee dispute without conceding the fee
Use interest-based negotiation language in a franchise fee dispute.
Devon D 3-unit franchisee 1 Heat 2 Interests 3 Criteria The opening shot 20 sec Dispute call Devon says, 'The technology fee is a tax on operators. If you bill it again, I am going to the advisory council.' The first sentence is a position. If you fight the position, you may miss the interest. $650 monthly fee at issue units owned failed tickets
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