Use 5 Whys on a complaint spike

Nine complaints in three days at Store 18: wrong orders, missing sauces, and cold fries after a new bundle launch. 5 Whys: keep asking why until the cause is specific, controllable, and verifiable. Stopping at 'new crew' feels satisfying because it names a person group, but it does not create a repeatable fix. Why 1 Why were customers receiving wrong or incomplete orders? Expo was not checking bundle components before handoff. Start with the observable failure. Avoid jumping straight to blame. Why 2 Why was expo not checking bundle components? The new bundle had no visual checklist at the station.…

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