Control promises before they become disputes
Identify which franchise promises require approved disclosure language and clear accountable ownership.
The move: separate helpful explanation from unauthorized commitment. Franchise relationships start before the agreement is signed. Candidates listen closely to claims about payback, territory, local marketing, opening support, vendor costs, training, and renewal rights. A field or development person may think they are being practical. The candidate may hear a promise. Use source-of-truth discipline Sensitive claims need approved wording, approved evidence, and a place in the disclosure or agreement where appropriate. If the answer is not approved, the strongest answer is often: "I want to be precise, so I will point you to the disclosed language and get the right…
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