Classify franchise customer complaints into SERVQUAL/RATER service-quality dimensions.
Sort each customer complaint into the SERVQUAL/RATER dimension it most clearly reflects. Reliability Assurance Tangibles Empathy Responsiveness My pickup order was missing two items for the third time this month The cashier could not answer whether the sauce contained dairy The dining room tables were sticky and the restroom was out of paper I explained I was late for work and no one seemed to care I called five times about a catering order and no one picked up The app said my order was ready, but the team had not started it The shift lead calmly explained the refund…
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