Apply the FTC Red Flags Rule loop to identity-theft risk in customer operations.
The move: make red flags operational. Identify Name the suspicious pattern in business language. A vague warning like unusual behavior is too soft. A usable flag says new device, new phone, and rush shipment within 20 minutes. Detect Put the signal where the decision happens: agent console, payment review, fulfillment queue, or account-risk dashboard. Respond Decide the action before the pressure arrives. A response can be step-up verification, temporary hold, supervisor review, customer notification, or investigation. Update Fraud scripts change. Review confirmed losses and near misses so the red-flag list keeps matching reality.
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