FUNERAL-HOME-MANAGEMENT5 MIN READ
Coach a Paperwork Error With SBAR
Use SBAR to debrief a funeral paperwork error and assign the next corrective step.
Mia M Apprentice funeral director S Situation B/A Background and assessment R Recommendation Document miss 20 sec The error Mia is embarrassed, the service is tomorrow, and military honors depend on a missing document. The manager needs recovery and coaching, not a panic spiral. 18 hrs until graveside 1 missing DD214 transmission
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