Turn "they lack work ethic" into a coaching plan
Convert an age-based performance complaint into SBI-I coaching.
The manager starts with "She lacks work ethic" because the employee logs off at 5:30. SBI-I: Situation, Behavior, Impact, Intent inquiry Before: "People her age care more about boundaries than clients." This is broad, identity-based, and not coachable. Before After After: the team sets a 4:00 p.m. draft checkpoint and a backup owner for days with client calls. Situation Name the exact work moment: Tuesday and Thursday before QA cutoff. Specific timing prevents the conversation from becoming a debate about personality or generation. Behavior Describe the observable behavior: the analyst file arrived after the cutoff. Observable behavior is fairer than…
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