Build a one-page AI pilot scorecard
Create a pilot scorecard that captures speed, quality, risk, adoption, and decision outcome.
A support team piloted AI-generated escalation summaries for two weeks. Leadership wants to know whether to scale to all regions. PDCA Check step: compare the pilot hypothesis with evidence from the full workflow. The common trap is reporting only usage and time saved. That can hide factual corrections, privacy issues, and review burden that make the workflow unsafe to scale. Before Slide says: 412 summaries generated, average user rating 4.4, team excited. After Scorecard says: prep time down 28 percent, factual correction rate 9 percent, reviewer time up 6 minutes, two privacy near-misses, 71 percent repeat use, decision: adjust controls…
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