Find the real cause of a shadow payroll miss
Use Five Whys to identify a process-level cause behind a shadow payroll reporting miss.
A Dutch shadow payroll report was missed for two months, and the team needs to prevent recurrence. Five Whys: keep asking why until you find a controllable process cause The common trap is stopping at "Payroll forgot" and adding a reminder, even though the upstream handoff still depends on memory. Why 1 Why was the shadow payroll report missed? Payroll did not know the assignee had crossed the reporting trigger. This is a symptom, not yet a root cause. It tells you where the miss surfaced. Why 2 Why did Payroll not know? The assignment approval email did not include…
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