HANDYMAN-BUSINESS5 MIN READ
Coach the missed cleanup without shaming the helper
Use Situation-Behavior-Impact and GROW to coach a helper after a cleanup miss.
Ty T Helper SBI Feedback G Goal W Will The miss 20 sec Jobsite moment The customer found sawdust after the team said the room was finished. The cleanup standard is part of the service, not an afterthought. 1 customer trust hit 3m cleanup scan needed
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in