HANDYMAN-BUSINESS5 MIN READ
Say yes to the customer, not to chaos
Use interest-based negotiation to respond to add-on requests without eroding scope or trust.
Dana D Homeowner 1 Validate 2 Boundary 3 Option The ask 20 sec Customer moment You are packed up after the scheduled job. Dana asks for one more repair before you leave. The risk is not the extra request. The risk is accepting it without price, time, or schedule control. 25m drive to next customer repeat customer relationship The formula
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