Walk a callback back to the process

Callback A towel bar pulled loose eight days after install. The customer says, "I thought this was fixed." The goal is not to win the blame argument. It is to prevent the next loose fixture. Five Whys Symptom -> cause -> process fix Ask why until the answer points to a controllable process, not a vague character judgment. Blame Old wall, rough customer, cheap part. The fix becomes repeatable instead of emotional. Stop when the next action would change how future jobs are sold, inspected, or installed. 01 Symptom 02 Cause 03 Fix Name the failure You are at the…

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