Apply a small PDSA cycle to reduce a recurring handyman callback pattern.
The move: treat callbacks as data, not just defects. Plan names the theory State the process change and the result you expect. A vague "do better" cannot be studied. Do keeps the test small Try the change on a narrow job type first, such as cabinet hinges, caulk lines, or door adjustments. Study and Act make it permanent Compare what happened, then decide whether to standardize, revise, or drop the change.
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