Keep RATER at your fingertips
Recall and apply the RATER dimensions during handyman customer interactions.
RATER What does RATER stand for in service quality? Recall all five dimensions before flipping. Acronym A customer says the repair is fine but communication was stressful. What is the move? Compare A technical defense rarely fixes a responsiveness problem. You were hard to reach while the job was happening. A customer is not disputing the repair; they are naming a trust leak. Your line You are right. I should have sent an update when the schedule changed. I am adding an ETA text rule so you are not left guessing again. Do not answer with "I was busy." That…
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