Sort customer signals into RATER

Sort each customer comment into the RATER dimension it signals most clearly. Reliability Assurance Tangibles Empathy Responsiveness They arrived inside the promised two-hour window. He explained why the old shutoff valve might fail before touching it. They used drop cloths and left the room cleaner than before. She remembered the baby was napping and kept the noisy cuts outside. I got a clear ETA update as soon as the earlier job ran long. The final invoice matched the written estimate exactly. The before-and-after photos made me confident the hidden repair was real. I had to text twice to find out…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in