Sort the 4 PM chaos
Classify front-office tasks using the Eisenhower urgent-important matrix.
Sort each 4 PM front-desk task into the Eisenhower bucket it belongs in. Do now: urgent and important Schedule: important not urgent Delegate or batch: urgent not important Defer or drop: neither urgent nor important Baby crib missing from a room where the family is at the elevator VIP assistant requests tomorrow morning folio preview for review Phone rings with a general rate question for next month Agent wants to reorganize key sleeves during arrival peak Guest reports the assigned room door will not lock Manager asks for weekly upsell tally before tomorrow noon
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