Sort guest requests by expectation type

Sort each guest request by Kano expectation type. Must-be basic promise Performance expectation Delighter after basics Confirmed king room assigned as twin without explanation Queue wait drops from twelve minutes to five minutes with express check-in Handwritten anniversary card delivered after the room issue is solved Key card fails before the guest reaches the room Concierge gives three dinner options matched to budget and walking distance Unexpected room-view upgrade for a returning guest after smooth arrival

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