Pre-mortem the VIP arrival before it fails
Apply severity, occurrence, and detection ratings to prioritize VIP arrival risks.
Six VIP suites arrive tomorrow with separate billing, security notes, and late rooming-list changes. FMEA ranks possible failures by severity, occurrence, and detection so the team controls the highest risk first. The common trap is to prepare the most visible amenity while leaving a high-severity back-office failure unchecked. Before The team says everyone should be careful with VIP notes. After The team ranks failure modes and adds dual checks to the two highest-risk items. Failure 1 Wrong billing route: Severity 8 x Occurrence 4 x Detection 6 = RPN 192. High because it embarrasses the guest and is hard to…
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