Walk the storm-cancellation play
Navigate a weather disruption by sequencing observation, orientation, controls, and follow-up.
Disruption A coastal storm warning changes tonight from normal pickup to mixed cancellation, stranded demand, and relationship risk. The wrong first move can either give away revenue or strand guests you already promised to protect. OODA under disruption Observe → Orient → Decide → Act Use the loop to avoid one-size-fits-all weather decisions. Each pass updates inventory, commitments, and demand. Shortcut Waive everything or chase walk-in rate immediately. A flexible policy with inventory protection and review cadence. Disruption decisions should be segmented by obligation, not flattened into a single emotional response. 01 Protect 02 Policy 03 Price 04 Try
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