Define Intake With SIPOC
Use SIPOC to define the suppliers, inputs, process, outputs, and customers of an HR intake flow.
The move: define the process boundary before editing the form. SIPOC helps HR shared services avoid two opposite failures: forms that ask for everything and forms that miss the one decisive input. Start with Customers and Outputs if the team is employee-experience focused. Who depends on the result, and what result do they need? Then identify the inputs that make that result possible. Only after that should you design the intake questions. For HR work, inputs are often evidence, dates, employee identifiers, manager approvals, eligibility fields, jurisdiction, vendor IDs, payroll codes, or policy categories. If the intake misses one critical…
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