Use DMAIC to Cut Rework
Use DMAIC to define, measure, analyze, improve, and control an HR case rework problem.
DMAIC for HR rework Define Name the defect and service outcome. Measure Quantify frequency, source, and delay. Analyze Find the root causes behind the defect. Improve Test a targeted change. Control Monitor and standardize the fix. Define the defect Use an observable statement: 'job-change cases returned for invalid cost center,' not 'managers submit bad forms.' Measure the pattern Count returned cases by reason, business unit, and delay so the team does not optimize from anecdotes. Analyze causes Look for unclear instructions, unavailable data, confusing ownership, system defaults, or downstream rules. Improve and control
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