Escalate the answer that cannot cite its evidence
Use evidence availability and customer impact to decide whether a generated answer should be reviewed or escalated.
The answer is customer-facing, high-stakes, and missing evidence. Leo needs to respond to the bank prospect today. What should he do with the unsupported AI answer? Escalate to the security owner with the draft, question, and missing-evidence reason before sending. Correct. The draft makes a customer commitment without evidence, so the right human is an accountable domain owner. Send the answer because it sounds plausible and the customer deadline is today. Plausibility is not evidence. A deadline does not remove accountability for a security claim. Ask the model to regenerate until it includes a citation-looking passage. Regeneration can create false…
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