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HUMAN-IN-THE-LOOP5 MIN READ

Show confidence as a decision aid, not decoration

Redesign a confidence display so reviewers understand uncertainty and the required action.

A raw model score is causing reviewers to overtrust recommendations. What changes make the confidence useful? Before: a raw confidence badge appears beside the recommendation with no meaning or action. After: confidence is paired with evidence, weak spots, and a required review action. The score became a band. Bands reduce false precision and remind reviewers that confidence is an estimate, not a truth label. The display shows evidence coverage. Reviewers can see what the model used and what it did not check. The UI names the action. Medium confidence means inspect source evidence; high confidence means sample audit; high impact…

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