Recognize escalation anti-patterns
Recognize common escalation anti-patterns and replace them with owner, trigger, timeout, and artifact language.
Anti-pattern Escalate sensitive cases to leadership. A reviewer needs a concrete next step. Replacement Escalate self-harm, legal threat, or regulated-claim cases to the named on-call owner with a 10-minute acknowledgment timeout. Leadership is not an owner unless a person or schedule is named. Specific triggers and targets reduce hesitation and diffusion. Timeout vs follow-up Timeouts turn waiting into a designed trigger. What is the returned artifact? The thing escalation sends back. A decision, edit, approval, block, reason code, or policy interpretation that can be stored with the case. Without a returned artifact, escalation becomes invisible advice. STOP Use STOP when…
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