Review queues are systems, not inboxes
Describe the operational controls that make a human review queue reliable at scale.
A review queue is an operating system for human judgment. The model decides what enters. The queue decides what humans see first. The reviewer interface decides what evidence they use. The feedback path decides whether the system learns from corrections. That means the queue must be designed, not treated as a generic inbox. Use five controls. Arrival control limits what the model defers, using thresholds and sampling. Capacity control matches review volume to staffing and expected handling time. Priority control orders work by harm, age, and business impact. Quality control samples reviewer decisions, tracks disagreement, and feeds corrections back. Fatigue…
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