Sort cases into auto, review, or escalate
Classify cases into automation, standard review, or escalation using uncertainty and consequence.
Sort the cases by the right HITL lane: routine automation, standard review, or specialist escalation. Auto-handle Human review Escalate Exact duplicate receipt match with low payout auto Ambiguous address extraction for a routine update review Injury-related denial recommended by AI escalate Two policies conflict on the recommended action Low-confidence summary before sending to a customer triage design You sorted cases by uncertainty plus consequence, not by convenience. Ask whether the normal reviewer has enough authority and expertise.
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